Vocational Course

Business, Retail & IT Users Level 1 Certificate

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About this course

This course will give you the opportunity to begin developing confidence, knowledge and skills necessary to make significant progress in both the Business Retail and the IT industries.

The course will also suit you if you work, or would like to work in the retail sector and want to gain basic understanding of the industry.

To further enhance your employability skills there will be opportunities for you to complete a one week work placement.

This compulsory aspect of the course gives you the chance to apply the knowledge gained in class to the real world of work.

What will I learn?

In Retail Knowledge you will cover the following subjects:

  • Understanding Customer Service
  • Health & Safety
  • The Retail Selling Process
  • The Business of Retail
  • Control, Handling and Replenishment of Stock
  • Retail Consumer Law

In IT you will cover the following subjects:

  • Improving Productivity Using IT
  • Using the Internet
  • Using Mobile IT Devices
  • Using Email
  • Video Software
  • Website Software

How will I be assessed?

Your coursework will be assessed and you will be required to gain a minimum of 13 credits to achieve the certificate.

What do I need?

  • Literacy and numeracy test plus satisfactory interview

Where can it take me?

  • Halesowen College - Level 2 vocational course, including Business and IT
Office Assistant
Retail Assistant
IT Support
Junior IT Administrator

Additional Information

Your programme will also include visits to well-known Business Retail companies, which will give you the opportunity to look at various career options.