Customer Service - Distance Learning

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

  • Unit 1 - Principles of Customer Service and Delivery
  • Unit 2 - Understand Customers
  • Unit 3 - Understand Employer Organisations

Additional information

  • Achieve a nationally recognised Level 2 qualification
  • Evidence your competency to employers
  • Further your personal and professional development
  • Learn at a time that suits you without the need to attend college
  • Improve your understanding of how to successfully handle complaints
  • Reduce the risk of complaints

Available fully *funded aged 19+

*The course needs to be completed within 10 weeks of your start date, otherwise a fee of £45+£55 is payable by you

For more information about the course, contact Halesowen College Admissions 0121 602 7888

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