In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
Available fully *funded aged 19+
*The course needs to be completed within 10 weeks of your start date, otherwise a fee of £45+£55 is payable by you
For more information about the course, contact Halesowen College Admissions 0121 602 7888
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