Certificate in Understanding Behaviour that Challenges – Level 2

Course code


Why study this course?

Are you looking to complete a social care training course? This qualification aims to explore possible causes which could explain why people behave as they do, helping you to develop your understanding and deal with these situations in an appropriate way. You will look at the impact and possible justification for these behaviours, considering what the root cause could be. This course will equip you with pro-active strategies to support positive behaviour.

Course content

Unit 1: Understand behaviour that challenges
In this unit you will learn about how behaviour can be perceived as challenging. You will discover the underlying issues that affect behaviour and the impact it can have on others.
Unit 2: Understand how to support positive behaviour
This unit will help you to identify behavioural changes and triggers that may escalate behaviour. You will consider how strategies and support plans can promote positive behaviour. Throughout this unit, you will also gain an understanding of legislation that protects the rights of the individual.
Unit 3: Understand the importance of effective communication and the management of behaviour that challenges
This unit will increase your understanding of the impact communication can have on the management of behaviour that challenges. You will also discover how positive reinforcement and other techniques can de-escalate behaviour.
Unit 4: Understand the role of reflection and support for those involved in incidents of behaviour that challenges
In this unit you will learn about the importance of reflection following an incident of behaviour that challenges. This unit focuses on understanding the consequences of your actions and how to maintain your own well-being.

Entry requirements

Age 19+
Aged 19-23 Level 2 qualification or 5 GCSEs
Aged 23+ Good level of written and spoken English


Distance Learning – All learning materials and assessments provided – fully online

Day, time and duration

Anytime – all course to be completed in ten week period. Learn at home

Start date




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