Unit 1: Principles of team leading                                                                                                                   Explore the various leadership styles and the impact of team dynamics as well as the techniques that are essential to effectively manage a team’s workload.

Unit 2: Understand business                                                                                                                               Develop an understanding of the different organisational structures and the business environment. As well as the principles of business planning and finance, reporting, management responsibilities and accountabilities within an organisation.

Unit 3: Understand how to communicate work-related information                                                     Learn the principles and techniques behind work-related communication through both verbal and written forms. Develop skills in understanding a range of documents required for different types of meetings in a business environment.

Unit 4: Understand how to manage performance and conflict in the workplace                                                                                                                       Discover how to manage team performance through benchmarking, as well as how to manage underperformance within a team and conflict in the workplace.

Unit 5: Principles of equality and diversity in the workplace                                                                    Explore themes of equality and diversity in the workplace, including the potential consequences of failing to comply with the relevant legislation.

Unit 6: Understand how to develop working relationships with colleagues

Explore the principles of effective teamwork and how to be a ‘buddy’. How to give feedback constructively and the techniques that may be used to resolve team conflict.

Unit 7: Understand health and safety procedures in the workplace                                                       Discover the main health and safety responsibilities and laws affecting the workplace as well as the employers’ and employees’ responsibilities in relation to health and safety.

Unit 8: Understand how to develop and deliver a presentation                                                                        Explore the development and delivery of presentations, you will discover the advantages and limitations of various forms of media, look at the factors affecting contingency plans and consider different ways to evaluate presentations.