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Customer Service Practitioner Apprenticeship Level 2

Course Code: BA2004A

Level: 2

Study mode: Full time

Duration: 10 months

Course Code: BA2004A

Level: 2

Study mode: Full time

Duration: 10 months

Are you interested in a career in customer service? Do you want to develop your skills and knowledge while earning a wage? A Level 2 Customer Service Apprenticeship could be the perfect choice for you!

Course content

A Level 2 Customer Service Apprenticeship is a training programme that provides you with the skills and knowledge needed to deliver excellent customer service. The programme is designed for individuals who are new to customer service or those who wish to develop their skills further. The apprenticeship is typically completed over 12-18 months.

You will also develop essential employability skills such as time management, team work and problem solving.

During your apprenticeship, you will learn a range of skills that will help you to provide excellent customer service. These include:

Understanding customer service principles and practices
Communication skills and techniques
Building and maintaining relationships with customers
Handling customer complaints and queries

What do I need?

You will need to have a Grade 3 in maths and English. If GCSE English or maths is not achieved, an equivalent Level 2 Functional Skills may be acceptable. If you are16-18, English and / or maths is a mandatory part of the apprenticeship. If you are 19+, English and / or maths is an optional part of the apprenticeship that is decided by your employer whether you retake or not.

You must be employed in a relevant role, or have an employer lined up to begin your apprenticeship.

How will I be assessed?

The apprenticeship is assessed through an end-point assessment, which includes a practical observation and professional discussion.

Where can it take me?

After successful completion of the L2 Customer Service, with the right job role, you may be able to progress to the L3 Business Administration apprenticeship.

Additional information

As an apprentice you will learn through a mixture of on-the-job training and classroom based learning. The benefits of doing a Level a 2 Customer Service Apprenticeship include:

Hands-on experience: You will gain valuable on-the-job experience working in a customer service environment.
Earn while you learn: You will be paid by your employer during your training
You will receive support from Halesowen College and your employer during your apprenticeship.

Contact

Apprenticeships Manager: Jade Hill

Email jadehill@halesowen.ac.uk

Course Code: BA2004A

Level: 2